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Complimentary Report

The Gartner® report details

  • Leading-edge workforce management (WFM) solutions can now be configured to reduce avoidable attrition among frontline and hourly workers by delivering flexibility in working patterns and " continuous listening" analysis through prebuilt or integrated surveying tools

  • A shortage of workers and other market forces (such as supply chain interruptions and limited product availability) in many sectors and geographies have prompted investment in advanced scheduling and planning functions so existing workers are deployed as effectively as possible.

  • The market is highly fragmented, and there is great variation in terms of product capabilities, cost, and applicability
    to worker types and work patterns.

Market Guide for Workforce Management Applications


Gartner, Market Guide for Workforce Management Applications, 29 July 2022, By Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.