How Martin Brower improved payroll accuracy and compliance across three distribution centres with Crown’s workforce management system

The challenge

The workforce management
challenge at Martin Brower

Martin Brower, a leading transport and distribution specialist, employs over 900 staff across three distribution centres. Before working with Crown, the company relied on a legacy, bespoke time and attendance system that created ongoing operational challenges.

The system produced frequent payroll errors, leading to staff complaints and reduced confidence in payroll accuracy. Management lacked real-time visibility of working hours and overtime, and reporting capabilities were weak. Absence and disciplinary processes were handled manually, and there was no
self-service option for employees to view or manage their own information.

The solution

Crown’s integrated workforce management solution

To modernise its workforce operations, Martin Brower implemented Crown’s Time & Attendance, Activity Management, and Employee Self-Service modules, fully integrated with Prolog Payroll, Lawson HR, and JBA Driver Schedules.

This created a single, connected system that provided:

• Accurate data capture and reduced manual input
• Employee Self-Service for direct access to attendance and pay data
• Real-time management reporting for better decision-making
• Automated compliance with Working Time and Road Transport Directives

The new solution empowered both employees and managers, improving transparency, engagement, and confidence in workforce data.

The results

The results – Accurate payroll,
lower costs, higher engagement

With Crown’s integrated system in place, Martin Brower has seen a significant reduction in payroll errors and a measurable improvement in employee satisfaction.

Employees can now access their own data through self-service, giving them visibility and ownership over time and attendance records. Managers benefit from tailored reports and real-time overtime tracking, enabling proactive cost control and consistent compliance with industry regulations.

The shift from manual processes to automation has improved communication, reduced administrative burden, and strengthened trust across all levels of the business.