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The demands on police services increase year on year. Budgets are always stretched making it increasingly difficult to maintain a responsive service to the public across the board. More important than ever therefore, that police resources are planned to eliminate wasted time, getting people with the right skills in the right place at the right time.

Meet demands with smart resource scheduling

Crown’s Duty Scheduling matches known resources to a rolling 12-month demand profile, allocating officers and staff to the roles where they will be most effective, based upon their capabilities, skills and availability, taking into account all known abstractions.


Booking on and off for accurate time recording

Flexible book on book off from workstations and mobile units provide accurate information on officer availability and unplanned absence. BOBO also provides planned vs. actual analyses and keeps command & control systems fully up-to-date with on-duty details. Plus of course, it enables the automatic calculation of overtime and pay details.  

Optimise processes with in-depth workforce analytics

Use the wealth of data within the DMS to provide a complete picture of your performance. User-defined reports and analytics provide valuable insights into the scheduling and time management processes that are the heartbeat of force operations.

Flexible working and flexitime

Working arrangements, particularly within staff roles have changes enormously over the past few years.
DMS provides flexible working / flexitime facilities to manage your police staff, aligning processes with the Police Staff Handbook.

Create workflows to manage absenteeism

Crown provides timely and accurate workflow procedures that enable you to manage proactively, all aspects of holiday leave and other staff absence. Taking care of your staff and their welfare is vital for staff health and retention.

Rapidly respond to unforeseen incidents

When an urgent situation arises, police need immediate access to the right people with the right skills.
Our DMS provides rapid force search facilities, to help you find the right staff with the best skills for the job, whenever you need them.

Flexible and configurable software

Although much of the DMS is
pre-configured, reflecting police good practice, the DMS is configurable in just about every respect, so local changes can be made easily without software programming.

Integration with ERP  and command & control systems

Effective bi-directional synchronisation with your Human Resources system is essential for a successful DMS. Crown’s proven integration APIs ensure that information is mastered in the right place and shared between your HR and C&C applications for maximum benefit.

Mobile access to DMS

Enabling officers and staff to access the DMS whilst on the move. View their upcoming itinerary, time balances and respond to invitations to fill in with overtime and shift shortages.


Delivering a Duty Management System fit for the demands of modern policing

Learn how we helped the Civil Nuclear Constabulary (CNC) overhaul their outdated in-house DMS in favour of an advanced solution from Crown. Our system provides the flexibility to meet the requirements of modern policing and, thanks to its SAP interface, can be integrated with the CNC’s HR system in future.

Crown enables efficient management of officers and staff

Crown’s Duty Management System has been designed with the features police forces need to manage officers and staff more efficiently, providing a better service to the public.  Procurement is faster and cheaper through G-Cloud 13 Read more

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Close alignment with the National Enabling Programme (NEP)

Crown’s DMS is built upon a Microsoft development platform, enabling closer integration with MS Office 365 and the MS Power platform.

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DMS provisioned on the cloud

Of course. Crown uses the Microsoft secure Azure Cloud, which is approved to the Police-Assured Secure Facilities (PASF) standards. Our Cloud deployments ensure that all DMS data is UK resident and the solutions are configured for high availability and secure operation.

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Quality assurance

Crown is certified compliant with ISO9001:2015, ISO27001 and Cyber Essentials so you can be confident that our processes and procedures align closely with your expectations.

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Police regulations & working time

The DMS is configurable in virtually every respect but preconfigured with the rules and codes that reflect Police Regulations, the Police Staff Handbook and the terms of the Working Time Regulations.

Driving productivity across modern policing

Cheshire constabulary
Cumbria police
Lancashire constabulary
Lincolnshire police
Merseyside police

Crown are here to help you improve the use of your resources and improve your service to the public sector

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