How Princess Yachts streamlined manufacturing and improved efficiency with real-time workforce visibility

After reviewing several options, Princess Yachts selected Crown Workforce Management for its speed, simplicity and adaptability. Payroll Manager Peter Bryson-Meehan explains, “Crown won the business because we felt the product on offer was the best for what we needed. It was very quick, very smart, simple and adaptable. The people we’d met from Crown were very willing to work with us and look at developing the system alongside us.”

The Crown system gave managers greater autonomy with real-time data access, allowing them to
manage absences and shift changes instantly. Clock data recovery, once a major bottleneck, became instantaneous.

Crown supported the implementation with hands-on training and ongoing helpdesk assistance. As Bryson-Meehan noted, “we can ask them questions and they will walk us through solutions and fine-tune the system as they go.”

Crown’s Open Options system has transformed how Princess Yachts manages its workforce across multiple manufacturing sites. The company has seen major gains in speed, efficiency and flexibility.

The system’s Business Process Management tool reduced the return-to-work process from seven steps to just one, giving managers more time to focus on safety and wellbeing. Meanwhile, the Activity Management module enables Princess Yachts to allocate hours to specific boat lines and tasks, allowing the team to analyse build times and refine production processes.

“There’s the speed and efficiency with which the Crown system works and its adaptability. Another major benefit lies with the helpdesk and Crown’s staff. They are friendly, always willing to talk to us and tackle problems as they arise.”
-HR Advisor Lorraine Millburn

For Princess Yachts, the result is a modern, integrated workforce management solution that supports continual improvement and gives managers real-time control of production activity.

Princess Yachts plans to expand its use of Crown’s Workflow tools to include areas such as overtime approval, skill updates and training management, further embedding automation into daily operations.